Frequently Asked Questions
Our most Frequently Asked Questions regarding bike hire and tours are listed here and are regularly updated.
Click on the BLUE question mark below to read our replies.
Please don’t hesitate to ask if you have a question that’s not listed. We’re more than happy to answer all of your questions to ensure your bike hire and tour of the Barossa is a thoroughly enjoyable experience.
Do I need to be an avid cyclist to enjoy a bike tour?
Do you provide maps / suggested routes ?
Does Barossa Bike Hire offer guided cycle tours?
Are there any extra fees that I will have to pay on top of the listed price?
Should I print a receipt to show the tour guide?
How much does it cost to do a cycle tour?
What should I wear?
What do I need to bring?
What is your refund and cancellation policy?
7. Refunds and Cancellations
7.1 Refunds are not available should the weather impede the use of the Equipment (or your ride) or you return the Equipment early.
7.2 Barossa Bike Hire may cancel delivery of the Equipment at any time before the Equipment is delivered by giving notice in writing to the Customer. On giving written notice, Barossa Bike Hire shall repay to the Customer any sums paid in respect of the Hiring Fees and release any security given.
7.3 Barossa Bike Hire is not liable for any loss or damage howsoever arising from cancellation.
7.4 In the event that the cancellation is due to the Customer: (i) Barossa Bike Hire reserves the right to charge a cancellation fee of one hundred per cent (100%) of the Hiring Fees for cancellations without notice from the Customer and any Equipment orders by the Customer not picked up or accepted for delivery by the Customer; (ii) For bookings where cancellations are received more than thirty (30) days in advance of the Hire Period shall incur an administration fee of 20% of the Hiring Fees; (iii) For bookings where cancellations are received more within eight (8) to thirty (30) days in advance of the Hire Period shall incur a cancellation fee of 20% of the Hiring Fees plus an administration fee of 20% of the Hiring Fees; (iv) For cancellations received seven (7) days or less of the Hiring Period a cancellation fee of 100% of the Hiring Fees shall be incurred.
7.5 All cancellation and administration fees become immediately due and payable upon cancellation.
Do I have to make a booking or can I just show up?
Booking Online, however, will confirm your bike hire and captures all the relevant information we require to ensure correct size bikes, equipment and special requirements are catered for.
We highly recommend Booking Online to avoid disappointment.
What about the weather?
We recommend clicking on the local weather link when planning your tour