Please refer to Section 7 of our Terms & Conditions of Hire (see below).
7. Refunds and Cancellations
7.1 Refunds are not available should the weather impede the use of the Equipment (or your ride) or you return the Equipment early.
7.2 Barossa Bike Hire may cancel delivery of the Equipment at any time before the Equipment is delivered by giving notice in writing to the Customer. On giving written notice, Barossa Bike Hire shall repay to the Customer any sums paid in respect of the Hiring Fees and release any security given.
7.3 Barossa Bike Hire is not liable for any loss or damage howsoever arising from cancellation.
7.4 In the event that the cancellation is due to the Customer: (i) Barossa Bike Hire reserves the right to charge a cancellation fee of one hundred per cent (100%) of the Hiring Fees for cancellations without notice from the Customer and any Equipment orders by the Customer not picked up or accepted for delivery by the Customer; (ii) For bookings where cancellations are received more than thirty (30) days in advance of the Hire Period shall incur an administration fee of 20% of the Hiring Fees; (iii) For bookings where cancellations are received more within eight (8) to thirty (30) days in advance of the Hire Period shall incur a cancellation fee of 20% of the Hiring Fees plus an administration fee of 20% of the Hiring Fees; (iv) For cancellations received seven (7) days or less of the Hiring Period a cancellation fee of 100% of the Hiring Fees shall be incurred.
7.5 All cancellation and administration fees become immediately due and payable upon cancellation.